Returns & Warranty

Return & Warranty Policy 

We understand that sometimes, you may not be completely satisfied with your purchase. That's why we offer a 30-day return and refund policy, along with an extra 60-day warranty for all quality issues. Warranty and return will begin from the date of purchasing.

      Return Policy

      To qualify for a return or refund, please note the following requirements:

      - Your return request must be submitted within 30 days from the date of order placement.
      - The item must be unused and in its original packaging to qualify for a refund.
      - Our customer service team must pre-authorize returns and refunds.
      - If you placed the wrong order or changed your mind and wanted to return the product, you may bear the shipping cost. Please be aware that shipping costs are non-refundable. And if the return is requested more than 15 days after delivery, an extra 18% restocking fee will be charged, too.

      Please note that products received by JOYIN in any of the conditions below may not qualify for return and will be rejected:

      - Any product not purchased from JOYIN.
      - Any return package that is paid on delivery.
      - Any product that does not match the product that was originally purchased.
      - Any product that is not authorized by customer service team before returning.
      - Any product that is returned without all the original accessories, including the box, manuals, parts, and all other items originally included with the product.

      As soon as we have received and processed your return we will initiate a refund within 3-5 business days to the original form of payment. Your bank may require additional time to post this transaction to your account. 

       

      Warranty Policy

      Regarding our warranty policy, we are committed to providing our customers with the best quality and service.

      If you encounter any issues with the products you receive within 90 days from the purchasing date, please contact our customer service team with your order ID and issue details. We will offer the best after-sale solution case by case.

      We will respond to you within 24 business hours after receiving your message. Please be aware that there may be some delays during weekends. Thank you for your kind understanding!

      Please don't hesitate to reach out to us for any return or warranty service! You can contact us via:

      - Email: support@joyin.co
      - Phone: (800) 781-3067
      - SMS texts: (602) 922-9782

       

      FAQ

      I got a defective or damaged product, what should I do? 

      If the item you wish to return is inoperable but has no apparent damage, it is considered defective. Please call us at (800) 781-3067 or text us at (602) 922-9782 or email us at support@joyin.co with your order number and a photo of the broken product so we can send you a brand new replacement or refund you depending on your preference. 

      How do I find a replacement part?

      We wish we could replace all missing pieces for your product but unfortunately for most of the products, we do not have stock on all parts and pieces. If you’re missing a piece or received an incomplete item, please email us at support@joyin.co with your Order Number and a photo of the product you’ve received. Our friendly customer service team will be happy to help! Please make sure to keep the product with you so that we could provide you all the options we have.

      When will I receive a refund?

      As soon as possible! Once you get a refund notification, you should be receiving your refund back to your initial payment method within 5-10 business days. If you don’t see it within 14 business days, please contact your bank to see if it’s still processing. If not, please reach out to our customer service team so we can investigate the case for you!